Refund Policy

At Sustainable Reno, we are committed to providing our customers with high-quality sustainable home renovation services. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase or our services, we encourage you to reach out to us.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • Requests are made within 30 days of receiving our services.
  • The services provided were not as described or agreed upon in the initial contract.
  • You have not caused any damage beyond normal wear and tear to the materials or services rendered.

How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  1. Contact our customer service team at [email protected].
  2. Provide your order number and a detailed description of the issue.
  3. Attach any relevant documentation or photos that support your claim.

Processing Refunds

Once we receive your refund request, we will review it within 5-7 business days. If your request is approved, we will process the refund using the original payment method. Please allow additional time for your bank to process the refund.

Exceptions

Certain services may not be eligible for a refund, including:

  • Customized services or products that were tailored specifically for your home.
  • Services that have been completed to your satisfaction, as confirmed in writing.

Contact Us

If you have any questions regarding our refund policy or your eligibility, please feel free to reach out to us. We are here to help you!